Contributions should be appropriate for a global audience. Our first night was fine without any complications. Claim your listing for free to respond to reviews, update your profile and much more. Our new room seemedWe arrived earlier than 4:00 pm (the check in time) to see if our room was possibly ready and to do any paperwork to check in. She then assigned us a new room. I stayed at the Crystal Beach Hotel, Room 512, and came home with bites all over myself and my wife. The first time our dog barked because of alerting us that something wasn't right.she's very protective! Crystal Beach Oceanfront Hotel: Bed bugs - See 477 traveller reviews, 232 candid photos, and great deals for Crystal Beach Oceanfront Hotel at Tripadvisor. Room met all our expectations. Be near the most popular area in the most affordable of Ocean City's Boardwalk hotels! We left to return later while she was leaving and another lady started her shift. It had 2 queen beds. Lock in the lowest price from these sites. Thank you. There were stains on the walls, the coffee maker looked like it hadnt been cleaned in a long time and the front of the refrigerator had something on it that wouldnt come off when I tried to wipe it down, with Lysol wipes. We are so disappointed in this place even though we really liked our location and our room. Crystal Beach Hotel Ocean City MD accommodations are generously designed and have a stunning view of the ocean. I was pleasantly surprised at how friendly and nice the front desk personnel were. It has been been recently remodeled and the beds were very comfortable. A private bathroom comes with a bath or shower. I would highly recommend to anyone going to the beach. We will use this feedback to improve on the places where we have failed. She then assigned us a new room. Unfortunately, our stay came to a dramatic and disgusting hault when I woke my four year old son up from a bed swarming with little red bugs. reason I keep coming back is the top floor, ocean facing. Unfortunately, we did experience some mechanical issues earlier in the season but I can assure you that they have been taken care of. All rights reserved. Our new room seemed We arrived earlier than 4:00 pm (the check in time) to see if our room was possibly ready and to do any paperwork to check in. Please see our partners for more details. Does Crystal Beach Oceanfront Hotel have any great views? Overall a nice stay I will however try a different hotel next time. The same lady that we first encountered was there again and was still unpleasant and unapologetic. Offering an oceanfront outdoor pool and a fitness center, Crystal Beach Hotel is located on the beach and boardwalk in Ocean City. Many travelers enjoy visiting Main Street Berlin (8.1 miles), Calvin B. Taylor House Museum (8.1 miles), and Transpeninsular Marker (6.9 miles). The lady at the front desk was very standoffish and rude. YUCK! I was pleasantly surprised at how friendly and nice the front desk personnel were. Free public parking is available on site (reservation is not needed). YUCK! Guests are required to show a photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. This time was just as nice as before. There was a problem loading the reviews. The food at the Barracuda Bar was plentiful and good. It was around 1:30am at this point and I was in bed. After doing lots of internet research, I have learned that bed bugs have been making a strong come back in the United States, and that many hotels and motels, regardless of their quality, are struggling with infestations. Posts are solely the responsibility of their respective authors. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Kudos to room service. Ocean City MD 21842. The room was large, with microwave and refridge. The stay was great and the staff was few, but very nice. Enjoy exclusive offers from Crystal Beach Hotel in Ocean City MD on great hotel rooms and much more. Hotel is very out dated (old) needs a serious upgrade. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted. Also a plus is the parking garage! Crystal Beach Hotel, Ocean City MD (United States) - Deals & Reviews. It was clean, it had an amazing view, the location was great, and I still cannot say enough about the friendliness and competence of the staff. Prices are the average nightly price provided by our partners and may not include all taxes and fees. The check in was a bit too much as the desk would not take anyone to sign in early. Would stay their again. There are so many great places to eat within walking distance. This property has taken steps to provide more sustainable and eco-friendly travel. Highly recommended! It seemed that she was only trying to overcompensate for what had happened. 10% cheaper Dunes Suites Oceanfront 0.15 mi Outdoor pool, beachfront, Tea/coffee maker $80+. Check your booking confirmation email to find your booking number and PIN. La Quinta Inn & Suites by Wyndham Ocean City, Courtyard by Marriott Ocean City Oceanfront, Microtel Inn & Suites by Wyndham Ocean City. A friend of mine noticed on the wall right behind the headboard that there was a bug crawling. The room itself was spacious and even had a little kitchenette. The water pressure in the shower was very little. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Holiday Inn Express & Suites Ocean City - Northside, an IHG Hotel, Country Inn & Suites by Radisson, Ocean City, MD, Microtel Inn & Suites by Wyndham Ocean City, Holiday Inn Express & Suites West Ocean City, an IHG Hotel. We didn't go and They ended up charging me for the Saturday ($509). Payments made by partners impact the order of prices displayed. Our room (415 in the Boardwalk building) looked very run down. Max: 6 persons. This one appeared to be either a 5th stage or adult bedbug. Next time I would like to stay a little more towards the boardwalk. There were bugs in the other bed too. In fairness to the hotel and its staff, this situation was handled well. Bed Bugs. Comfort Suites Ocean City 12718 Ocean Gtwy Ocean City, MD. Normally I wouldnt mind but when you are at a beach, sand gets everywhere no matter how careful you are. Jeff H, Thank you so much for taking the time to review your stay with us here at Crystal Beach. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The lady at the front desk was very standoffish and rude. It was very small, and at the time, we weren't sure that it was a bedbug until we found a full grown female several moments later on the same bed. Crystal Beach Hotel 2500 N. Baltimore Ave., Ocean City, MD 21842 Hotel Amenities Property Details 142 rooms in 2 buildings 5 stories with elevator access Smoke-free property Hotel Services Front desk safe and ATM Onsite concierge Free lobby newspapers Elevator Patio area Rooms Private balcony Refrigerator, microwave, and coffee maker Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses. The room and everything in it seemed fine, clean, spacious when we got in. We did a quick look over to assure ourselves that there weren't any bedbugs in this new room. Room could have been a little bit more updated with modern or newer spreads and flooring. The staff was very welcoming and pleasant! We were able to walk to the beach, without having to cross the busy highway. 2-star hotel. Taxes and fees that are shown are estimates only. And he also there was no hurricane but just light winds and rain. We were immediately offered a different room to use for the rest of our stay (we declined and left promptly), our money was refunded, and the room was professionally exterminated, but all this doesn't change the fact that my son is now being treated for parasites (the treatment of which, by the way, is applying a layer of poison from head to toe). I had to go to the front office and get towels they did not give any wash cloths at that time. 8 am - 11 am. The pool is small but the kids enjoyed it. The woman checking us in said there was nothing that she could do because we had different room types. This is the version of our website addressed to speakers of English in Australia. We left to return later while she was leaving and another lady started her shift. Most of the pool was in the shade by 3pm so it got a little chilly. The new lady gave us our paperwork but said the room still wasn't ready, which was absolutely fine and appreciated because she was kind and helpful. The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Awesome..my first there we had a blast.. we are thinking of going againpeople ands staff we also nice and helpful. Do you have elevators or easier access for people who can't go up and down lots of steps very easy? more. After their trip, guests tell us about their stay. What food & drink options are available at Crystal Beach Oceanfront Hotel? We left to return later while she was leaving and another lady started her shift. Most of the pool was in the shade by 3pm so it got a little chilly. The next morning while waking up, we found a stage 2 larva bedbug. This hotel is clean and located right on the beach. 87 reviews of Crystal Beach Oceanfront Hotel "Wow, the quality has gone downhill. PRINCESS BAYSIDE BEACH HOTEL - 160 Photos & 153 Reviews - 4801 Coastal Hwy, Ocean City, Maryland - Hotels - Phone Number - Yelp Restaurants Home Services Auto Services Princess Bayside Beach Hotel 153 reviews Claimed $$$$ Hotels Edit Open Open 24 hours See hours See all 162 photos Write a review Add photo Copyright 19962023 I told Eve yes I did check in with her and how would I have a room key if I didn't and even explained the forms I sighed to her. We checked all of our belongings and moved everything into our new room. *** then proceeded to tell us that they've had several more complaints about our dog then proceeded to tell us that their hotel was not pet friendly (they were told about our animal when we called and made reservations) and then wanted to know when we were checking out.. she wanted to see the proper identification for my dogI gave that to her. One room wasnt available at 4pm when one person in our party tried to check in and I asked if they would call us when the room was ready and they said they would but they never did. Our entire stay was under 48 hours. Bays Sails Inn 102 60th St Ocean City, MD. She then assigned us a new room. About the Crystal Beach Hotel 2500 N. Baltimore Ave., Ocean City, MD 21842 Property Features As a guest of Crystal Beach Hotel, you'll find 2 outdoor swimming pools, a fitness center, and a seasonal outdoor pool. Booked a room facing the ocean, which had a small but nice balcony overlooking the boardwalk. The new lady gave us our paperwork but said the room still wasn't ready, which was absolutely fine and appreciated because she was kind and helpful. When I went to the lobby Eve was on the phone with her children and I had to wait for her to finish her conversation. The only way to leave a review is to first make a booking. At one point during our stay, my husband locked himself out of our room and went to the front desk to get a replacement key. The hotel was super clean, our room was not "ocean view" but we could still see the beach/boardwalk from our balcony. Kudos to room service. My son's asthma flared to the point where I had to find a medical supply to get him a nebulizer and asthma medication. They will be marked as either direct view or partial view. Rooms feature a microwave and a dining area with a refrigerator and a coffee machine. A great family oriented place! It was very small, and at the time, we weren't sure that it was a bedbug until we found a full grown female several moments later on the same bed. The same lady that we first encountered was there again and was still unpleasant and unapologetic. When I went to show her and explain it, the lady forcibly snatched it out of my hands and took it to a back room. The Barracuda Grill had good food and service. Only a customer who booked through Booking.com and stayed at a specific property can write a review. Liked the spacious mini fridge and micro. The view was beautiful. Once that was done everything got much better. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details. She then assigned us a new room. The new lady gave us our paperwork but said the room still wasn't ready, which was absolutely fine and appreciated because she was kind and helpful. It was nice to have the little kitchenette with a small refrigerator, microwave and sink. The new lady gave us our paperwork but said the room still wasn't ready, which was absolutely fine and appreciated because she was kind and helpful. Staff was pleasant. Our first night was fine without any complications. Maybe the girl recognized him but I thought that was very unsafe. We shared the Barracuda Como great value for the money. At Crystal Beach Hotel, guests will find a 24-hour front desk. NOW. back to the families next door and down the hall. all the while I'm typing thisthe children are banging doors and yelling at each other and out on the balcony and yelling (oh yes it's also Bike week here this weekadd that noise 24/7) all this noise and my dog is not supposed to make a noicenoise. not to alert us or protect us. The hotel was super clean, our room was not "ocean view" but we could still see the beach/boardwalk from our balcony. Barracudas Grill was a great place to hang by the pool for eats and drinks. We did a quick look over to assure ourselves that there weren't any bedbugs in this new room. She didn't know why it was unsafe just that she was told it was unsafe. my version of THE BEACH EXPERIENCE, Location was amazing had a balcony facing the ocean and it was beautiful. However, our policies regarding cancellations are clear and we adhere to these for all guests. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. YUCK! but location was the best thing ofall. However, we wont display any reviews that include or refer to (among other things): To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. Rooms feature a microwave and a dining area with a refrigerator and a coffee machine. 30% cheaper Flagship Oceanfront 6.7 Good (588 reviews) 0.01 mi Outdoor pool, Indoor pool, beachfront $62+. Our first night was fine without any complications. Ocean City, MD - Crystal Beach Hotel - "Really nice!". Staff was less than easy to get along with. We went to our room, unpacked and were getting ready for bed when a man opened our door with a key card. Yes, guests have access to a pool during their stay. It was yet another bedbug. All you can do is check for them on arrival. Vincent seemed genuinely concerned but never getting back to us Sunday leaves me feeling like it wasn't that important to him. Approximate prices in USD for a 1-night stay, This property has taken extra health and hygiene measures to ensure your safety is their priority, Browse questions from guests for anything extra you want to know about the property, The property usually replies within a few days. Crystal Beach Hotel 2500 N Baltimore Ave Ocean City, MD. Oceanfront Oceanfront Two Queen Beds More Info Book Now Review tags are currently only available for English language reviews. Barracuda's restaurant, inside/ outside the hotel, was very convenient to grab a bite to eat, in the middle of your beach time. I would definitely stay here again. Room could have been a little bit more updated with modern or newer spreads and flooring. When we saw how things were progressing, we called Saturday before our arrival. 2.5 star property. During our 3 day stay our room was not cleaned at all With all these things needed, the prices didnt drop. Eve had me sign new paperwork but I did not need to provide my credit card info again. We arrived earlier than 4:00 pm (the check in time) to see if our room was possibly ready and to do any paperwork to check in. It had 2 queen beds. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. The same lady that we first encountered was there again and was still unpleasant and unapologetic. Bed Bugs. We made reservations for a Monday and Tuesday night the week of the hurricane unexpectedly rolled in the month of September. We did a quick look over to assure ourselves that there weren't any bedbugs in this new room. This is the version of our website addressed to speakers of English in the United States. Front desk person was snotty and acted very indifferent to our complaints and requests. If you are staying during the summer months be sure to take advantage of being a Carousel Group guest; Free Family Photos, Free Ice Shows at the Carousel, Movies on the Beach, and much more! Get the travel advice you need. Great view from our balcony. Thank you again and we hope to see you soon! We checked all of our belongings and moved everything into our new room. Hotel on ocean front, room was located on side view, still good view of ocean w/balcony. Had two queen-size beds, nice size bathroom w/tub & shower and hair dryer, kitchenette (microwave, small fridge, bar sink, cabinet space, & coffee pot w/coffee and tea daily), ironing board w/iron. As you noticed we really strive to provide great customer service and a clean hotel room for our guests to enjoy. (20 minutes). The room was very comfortable and apparently was recently. On one occasion we were existing off the elevator and a lady met us as soon as the door opened and asked if we were in room #. The Crystal Beach Oceanfront Hotel is situated within walking distance of shopping, fine dining, fun eateries, and the amusements on Ocean City's newly renovated boardwalk. There are more places to choose from in the, crystal beach ocean city, hotel crystal beach, Frequently Asked Questions about Crystal Beach Oceanfront Hotel. Staff was pleasant. The Carousel Hotel did refund our money thankfully. When we took it to the front desk, a man named Norman that worked there was very pleasant and helpful. They stood in the hall and waited while we packed up the entire room and escorted us to our new room on the second floor. It was very small, and at the time, we weren't sure that it was a bedbug until we found a full grown female several moments later on the same bed. If you booked through us and want to leave a review, please sign in first. Beach access was perfect. When we checked out, the lady who was rude to us before was acting overly nice. We offer two outdoor pools, a fitness center, Barracudas Bar & Grill, and direct access to the beach! The hotel staff is very friendly and accomodating. if the writer is claiming to be someone else). Great 28 28 reviews 10. . We brought it up to the front desk and asked for a new room. Ample cabinet space for food Tips if you decide to stay here: Bring hangers because there isnt a lot of drawer space Bring hand soap because their soap is extremely drying Bring cleaning supplies (dish soap, Lysol wipes, paper towels, etc). We deeply apologize for these grievous misstep in our performance. Very quiet Staff was very helpful. No real lobby area. Along with a restaurant, there's a snack bar/deli on site. Some of the more popular amenities offered include free wifi, a pool, and free parking. The amenities were fantastic! We hope that you give us a second chance to show you how great Crystal Beach really is! When I went to show her and explain it, the lady forcibly snatched it out of my hands and took it to a back room. Balcony . It ruined our next day since I was up until 5:30 am on Tuesd. Our entire stay was under 48 hours. The lady at the front desk was very standoffish and rude. Great location - show map. " in 21 reviews Location & Hours 2500 N Baltimore Ave Ocean City, MD 21842 Get directions Edit business info Amenities and More Accepts Credit Cards Free Wi-Fi About the Business Kasa Ocean City Beach: Nice View - See 381 traveller reviews, 257 candid photos, and great deals for Kasa Ocean City Beach at Tripadvisor. Quite spot. Offering an oceanfront outdoor pool and a fitness center, Crystal Beach Hotel is located on the beach and boardwalk in Ocean City. Loved everything, staff was great, room was clean, pool was on point. Private bathroom. When I went to show her and explain it, the lady forcibly snatched it out of my hands and took it to a back room. when I went to get wash cloths they did not have any. Tripadvisor performs checks on reviews. It had 2 queen beds. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. She then assigned us a new room. Please note that all Special Requests are subject to availability and additional charges may apply. It is the perfect location on the boardwalk. Plenty of places to eat and everything is within walking distance. Please enter a valid email address. Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this. Ocean City, MD - Crystal Beach Hotel - "Really nice! Beachfront $ 62+ building ) looked very run down gone downhill was.! To stay a little chilly are at a Beach, without having to cross the busy.. Was handled well very standoffish and rude spacious when we got in really nice! quot... Blast.. we are thinking of going againpeople ands staff we also nice and helpful you soon, and access. Order of prices displayed me for the money to a pool, Indoor pool, and came home with all... I keep coming back is the version of our website addressed to speakers of English the! A photo ID and credit card upon check-in - `` really nice &. 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