ncl refund for cancelled cruise

(4) It is your responsibility to obtain ESTA approval or a US visa if required. In the event of any conflict between our COVID-19 Policies and Procedures described herein and those described at www.ncl.com/sail-safe, the website policies and procedures shall prevail. Claims involving luggage or personal possessions are subject to this clause. For further information, please see our Frequently Asked Questions section. Norwegian Cruise Line. Please bear in mind that passport applications are currently taking significantly longer to process than usual in most countries as a result of the coronavirus pandemic. Please contact our Guest Services department with your request. (1) Subject to clauses 12(5) and 12(6) below, we promise to make sure that the holiday arrangements we have agreed to make, perform or provide, as applicable, as part of our contract with you are made, performed or provided with reasonable skill and care. (2) You must not carry firearms, explosives, substances which may be illegal in certain jurisdictions, flammable materials or other hazardous or illegal items. (4) You must place luggage not retained in a Stateroom in the ship's baggage room or safe and obtain a receipt from us for that luggage. You will not be entitled to any compensation. (9) The UK Foreign, Commonwealth and Development Office or other EU foreign ministry, may have issued information and advice which is relevant to your holiday. You will need to apply for a visa if you have ever been arrested (even if you were not convicted of an offence) or have a criminal record of any description. Our requirements for cruises are as follows. Subject to availability, you can generally book places on advertised shore excursions in advance or you may register for these on-line. Guest agrees that we may (1) keep Guest's personal and sensitive data, (2) use such personal data in our business worldwide in accordance with its published privacy policy, (3) share such personal data with our affiliated or related companies, and (4) subject such personal data to processing worldwide. These can be viewed on the airline's website. We will not in any event be liable for loss of or damage to monies, negotiable securities, gold, silverware, jewellery, ornaments, works of art or other valuables. For your protection, once on board the ship or during any hotel stay, all valuable and important items must be left in your cabin or hotel room mini-safe where available or deposited with your hotel's reception if they undertake the safekeeping of such items when they are not being personally worn or carried by you. Included shore excursions form part of your holiday contract with us and are subject to these Terms and Conditions. Transfers will usually be provided on a coach but we reserve the right to substitute any other type of vehicle at our discretion including a mini bus or taxi. In this situation, the Guest(s) concerned will be required to leave the ship or, if applicable other accommodation or service. All notifications required under international convention or EU regulation must be made to us directly and time limits apply by reference to receipt by us. If you wish to issue any claim proceedings against us you must also comply with the time limits for issuing claims where applicable. (iv) the period within which you must inform us of your decision and what will happen if you dont do so (this period will depend on how quickly we need your response). We reserve the right to increase or decrease the prices of unsold holidays at any time. Under these circumstances, any such Guest with a known or suspected case of infection with COVID-19 who is disembarked, refused re-boarding, or quarantined shall be entitled to a pro-rated refund if required by law, or an optional pro-rated future cruise credit for the unused portion of the Cruise Fare. (ii) the act(s) and/or omission(s) of a third party not connected with the provision of your holiday or Disabled Guests and Guests with reduced mobility may, however, bring their registered assistance dog with them provided they comply with all applicable requirements (including any imposed by the Guest's country of residence or your airline). (2) The information you are provided with about your holiday (which may be on our website, in our brochures or elsewhere) before you make your booking will include a general indication of the suitability of the holiday for someone with reduced mobility. (5) Current entry requirements for minors into Canada and the U.S. - Adults travelling with minors under the age of 18 into the U.S. who are not the minor's parents or legal guardian must be in possession of a notarised parental/guardian consent letter that authorises the minor's travel and medical treatment in cases of emergency. In case Cruisetours packages are confirmed, following cancellation charges will apply: * Applies to 1st to 8th person, children and infants (6) In these Terms and Conditions, you, your and Guest means all or any of the persons named on the booking (including anyone who is added or substituted at a later date). The price of your chosen holiday will be confirmed at the time of booking. (4) Mandatory Compliance with COVID-19 Policies and Procedures. *or full payment if booking is made after balance due date (see below). Complaints against Norwegian Cruise Line, headquartered in Miami, increased from 152 to 253 a 66 percent increase. We both also agree that any claim (and whether or not involving any personal injury) must be dealt with by the Courts of England and Wales only. Acceptance or use of this Contract shall constitute the agreement of Guest to these Terms and Conditions. Providing the application is accepted, you will be provided with approval via the website. For loss or damage caused by a shipping incident, the passenger has a right to compensation from the carrier of up to 2,250 SDR (approximately 2,400 or 2.700 as at 22 June 2018) for cabin luggage and, up to 3,375 SDR (approximately 3,600 or 4.100 as at 22 June 2018) for other luggage unless the carrier proves that the incident occurred without his fault or neglect. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to obtain and carry all required documentation or to otherwise comply with all applicable requirements (including health / COVID-19 related ones). (1) Insurance has been arranged with International Passenger Protection Ltd. via Liberty Mutual Insurance Europe SE, Luxembourg to provide the protection referred to in this paragraph in the unlikely event that the arrangements shown on your confirmation cannot be provided as a result of the insolvency of NCL (Bahamas) Ltd. for bookings made in a country which is a member of the European Economic Area (which is all EU member states together with Norway, Iceland and Liechtenstein), plus includes cover for the additional countries of Monaco and Gibraltar. (1) Services and goods provided during the holiday and any port or airport charges and taxes which are not included in the confirmed holiday price must be paid by you. (1) In order to confirm your chosen holiday, a deposit is required as follows: All Categories regardless of cruise length If you need assistance with embarkation or disembarkation as a result of reduced mobility or a disability, please see clause 16. If an individual Guest wishes to cancel their place on the booking (but not the entire booking), that person must telephone us on 0800 0310 2121 during normal working hours. Please check this invoice, your tickets and all other documents carefully as soon as you receive them. You must comply with the boarding requirements detailed in our Frequently Asked Questions on our website or otherwise advised to you. Subject to these Terms and Conditions, we do not limit or exclude our liability for death or personal injury arising from our negligence. Air tickets issued by our Air/Sea Department for passengers on our Air/Sea programs are refundable only to Norwegian Cruise Line. An administration fee of 50 per person per change will be payable if you wish to correct any name or other incorrect information more than 7 days (or 48 hours for bookings made within 14 days) after receiving your confirmation invoice. You are responsible for checking these prior to departure and accept responsibility for any baggage disallowed or additional charges caused by restrictions including any excess baggage charges levied by any air carrier. The cost of the transfers is payable with the balance of the cruise cost. (1) The United States Department of the Treasury through the Office of Foreign Assets Control ("OFAC") has issued a series of comprehensive sanctions against various countries, and specifically, North Korea (Democratic People's Republic of Korea), Crimea, Cuba, Sudan, Syria and Iran. The ESTA website can be found at https://esta.cbp.dhs.gov/esta. (2) At all times the Master (whether acting alone or on advice from others) has liberty to direct the movements of the ship, including the right to proceed without pilots and tow. (5) Guests can choose to book cruise only with Norwegian and organise travel arrangements to/from the port of embarkation/disembarkation individually. Alterations may be necessary due to COVID-19 or other communicable disease/illness related measures - see clause 10(3) below. (3) Your attention is drawn to clause 2 - Public Health, COVID-19 Policies and Procedures, Understanding the Risks. Under no circumstances shall we be liable to any such Guest for any costs, damages or expenses whatsoever incurred by any Passenger. In addition, our COVID-19 policies and procedures (COVID-19 Policies and Procedures) are described in Clause 2 below and generally throughout this Contract and on our website at www.ncl.com/sail-safe. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. Additionally, we will have no liability for any costs or expenses they incur as a result. Claims must be made directly to the insurance company concerned. You must have received all vaccinations necessary for the holiday in good time prior to the commencement of your holiday and you must have available for production as required during the holiday your passenger ticket, valid as required for the holiday, passport, visas, medical card, vaccination record and any other documents, including those which are as required by any governmental authority, and as required by our COVID-19 Policies and Procedures (as described in clause 2) necessary for the scheduled ports of call and disembarkation. You must also promptly advise us if any reduced mobility, medical condition or disability which may affect your holiday develops after your booking has been confirmed. Passengers who canceled and requested refunds under Norwegian's Peace of Mind policy received refunds to the original form of payment (instead of FCC) for dining, water/soda, internet and photo packages, as well as purchased onboard credits and items purchased as Bon Voyage or celebration gifts. If you are not an EU citizen or do not hold an EU citizens passport, you must check the passport and visa requirements applicable to your chosen holiday (including all countries to or through which you intend to travel) and ensure you comply with them, the relevant information can be found here: CIBTvisas (http://cibtvisas.de/leisure-eu-splash). Transfers may be cancelled without charge prior to balance due date. It may be possible to make changes at a later stage but the costs involved in doing so will be higher. (6) It is the responsibility of the Guest to a) check their baggage allowance for all flights; if you are booked on different carrier(s) or in a different class of travel to/from the ship, your baggage allowance may differ between flights - please ensure you check the airline websites of each carrier in your itinerary; b) check the departure and arrival terminals of all flights; c) ensure you arrive at check-in and departure gate by the appropriate time with all proper and necessary documentation. Guests should pay attention to the conditions of chosen flights when confirming flight bookings. This includes claims involving death or personal injury or loss of or damage to luggage or any mobility equipment or other specific equipment used by a guest with reduced mobility ("mobility equipment"). Without limitation, you will not be entitled to a full refund and cancellation charges are likely to apply where such circumstances affect your ability to travel on your holiday rather than our ability to perform or provide the contracted arrangements. For All Basic Fares: (Excluding Full World Cruises . If we don't hear from you with your decision within the specified period (having provided you with the above mentioned information for a second time), we will cancel your booking and refund all payments made to us within the period prescribed by the legislation applicable at the relevant time from the effective date of termination of the contract as referred to above. momoz74 3 yr. ago Did the confirmation include any dollar amounts? For the purposes of compliance with time limits or limitation periods as set out or referred to in these Terms and Conditions (other than those applicable under international convention or EU regulation as referred to in clauses 12(5) and 12(6) or to the issue of legal proceedings), receipt by such an authorised travel agent of messages, requests or complaints intended for us will be treated as receipt by us. Crystal Cruises: Up to 90 days. The Athens Convention also limits the maximum amount we as the carrier may have to pay where loss of or damage to luggage occurs during the course of carriage. If we do not receive all payments due in full and on time, we reserve the right to treat your booking as cancelled by you. You should notify us as soon as possible in the event of any change in these details. (i) the proposed alteration(s) and any impact they have on the price of your holiday; (ii) in the event that you do not wish to accept the alteration, details of any alternative holiday we are able to offer and the applicable price (where this is of a lower quality or cost, there will be a price reduction); (iii) your entitlement to cancel your booking and receive a full refund if you do not want to accept the alteration or any alternative holiday offered; and. The Guest's personal data, which may include sensitive data, will be processed in accordance with our privacy policy, which describes how personal data may be processed, and which is available on the our website. (4) Our liability is limited in accordance with clauses 12(5) and 12(6). The Regulation and the Athens Convention covers the liability of the carrier in respect of passengers, their luggage and their vehicles as well as mobility equipment, in the event of accidents during the course of carriage. We do not check the extent or adequacy of the cover provided by any insurance policies. Any existing 10% Future Cruise Discounts will remain active and available for use on future bookings. (1) The following Terms and Conditions together with your specific booking information form the basis of your contract of carriage with NCL (Bahamas) Ltd. (also referred to herein as NCL), trading as Norwegian and/or Norwegian Cruise Line, a limited liability company incorporated in Bermuda, and are incorporated into the contract. This maximum is 3,375 SDR per person (approximately 3,600 or 4.100 as at 22 June 2018). In this situation, we will refund all monies you have paid to us within the period prescribed by the legislation applicable at the relevant time from the effective date of cancellation (see clause 10(1)d) but will have no further or other liability to you including in respect of compensation or any costs or expenses you incur or have incurred as a result. Further information on entry requirements for the USA are available at http://travel.state.gov. Any obligation to quarantine or self-isolate on your return to your country of residence does not affect our ability to provide your holiday and will not entitle you to cancel without paying our usual cancellation charges. Under no circumstances shall we be liable for any damages or expenses whatsoever incurred by any Guest as a result of such denial of boarding, refusal to re-board, quarantine, disembarkation, or other steps taken by us. The information contained in any brochure or on our website is that applicable at the time of publication. Guests requiring the use of a wheelchair must provide their own as any wheelchairs available on the vessel are for emergency use only. If payment is not made as required, we are entitled to treat your booking as cancelled and to levy cancellation charges as set out in clause 8 below. No refunds will be given for any missed . For additional information regarding our use of Guest's likeness, including use of facial recognition technology, please refer to the Personal Data and Privacy Section below. Most British / EU holidaymakers will qualify for the VWP but please see the important note below. You must accordingly check your tickets very carefully immediately on receipt to ensure you have the correct flight times. This exclusion applies whether or not we or the operator of the transfer were aware of the event or circumstances in question before the start of the transfer. Minors under 21 not travelling with both parents into Canada must have in their possession a notarised letter, which includes the actual dates of travel and signatures of both parents, indicating the name of the person(s) with whom the minor is travelling, and granting them permission to escort the minor. Other exceptions also apply. (1) The information contained in our brochures is correct to the best of our knowledge at the time of the brochure going to print. For entry into other countries, please contact the embassy or consulate of the country(ies) concerned. In general, any proceedings for damages before a competent court must be commenced within a period of 2 years of the date stipulated in the Athens Convention or it will be time barred. It does not affect the right of carriers to limit their liability for accidents in accordance with the International Convention on Limitation of Liability for Maritime Claims of 1976, as amended by the 1996 Protocol in its up to date form. By continuing to browse the site you agree to our use of cookies. Vaccination and other health requirements/recommendations are subject to change at any time for any destination, including at short or no notice. Cruise Cancelled by Norwegian. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination. must be carried by hand and not packed in your luggage and/or left unsecured in your cabin or elsewhere on board the ship, on any other transport or in any other accommodation. The Guest's consent extends to minors and other persons in the care and charge of the Guest. Each such Guest is responsible for all other related costs and fines, including without limitation travel expense. Only such clothes, effects and gifts as are appropriate for the cruise may be brought on board by each Guest. Additionally, unless otherwise specified at the time of booking, fares do not include travel insurance, drinks, service charges, gratuities relating to services, hotel meals, shore excursions, connecting regional flights (unless booked with us at the same time as you make your cruise booking), personal expenses, dining at certain on-board restaurants and any other item not expressly included in the fare. All sums you receive or are entitled to receive from the airline concerned by virtue of these Regulations represent the full amount of your entitlement to compensation or any other payment arising from such cancellation, delay, downgrading or denied boarding. The applicable details of all shore excursions (including departure times) are subject to change and excursions may on occasions be cancelled. If in our reasonable opinion or in the reasonable opinion of the ship's Master, any Guest behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party (such as other guests) or damage to property, or fails to comply with our COVID-19 Policies and Procedures, or fails to follow the lawful instructions of the ship's officers and crew at all times, we are entitled, without prior notice, to terminate the holiday of the Guest(s) concerned. You should therefore regularly check your e-mails and print off or securely save the confirmation when received. Please visit http://www.gov.uk/foreign-travel-advice or your local EU government website for further details. (Cruise Only and Flexible Fly Cruise Reservations), 20% of travel fare plus full cost of Restricted Air flight. Any Guest wishing to bring on board baggage in excess of 40 KG in total must seek prior approval from us. For guests who are U.S., Canadian, or Chinese, the minimum age requirement is 21 years of age, regardless of itinerary. Without limitation, we are entitled to rely on clauses 11, 12(2), and 12(7) of these Terms and Conditions in relation to any claim against us. Alternatively, you may notify the travel agent through whom you made your booking of your cancellation. All valuable and important items (for example, money, jewellery, medicines, fragile items, important travel and other documents, video/camera/computer equipment, other valuables etc.) A "non-shipping incident" means any incident which is not a shipping incident. The Guest acknowledges that these directives may change from time to time and that our COVID-19 Policies and Procedures may therefore change. If you need to correct the spelling of the name of any Guest or any other incorrectly stated (by us) information, you must do so by contacting us within 7 days of receipt by you of your confirmation invoice providing the correction is made more than 14 days in advance of your departure date. All alterations which are not significant in accordance with this clause will be treated as insignificant changes. (3) COVID-19 Policies and Procedures. Except where so confirmed, failure to meet any special request will not be a breach of contract on our part. No refund will be provided for any missed transfer or for any transfer to which you are refused access in accordance with this clause or any other clause of these Terms and Conditions. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. We are not responsible for pre-assigned seating prior to flight departures for any reason. Cancellation charges will then apply and you will be responsible for all costs, expenses, fines and other sums which are incurred by you, NCL and/or the airline as a result. Forum Jump. We will of course endeavour to offer you alternative holiday arrangements where possible which you may choose to book (at the applicable price) in place of those cancelled. This insurance will ensure you receive a refund of the price paid (if you have yet to travel) or reimbursement of necessary expenses you are forced to incur in order to return home (where your contracted arrangements include return travel). b. 1. (5) Guest Testing Positive for COVID-19 Pre-Cruise. But I am wondering if anyone has received a refund for a cruise that NCL cancelled from March until June, 2020 and you went on line a requested a refund instead of FCC. A cancelation confirmation e-mail and future cruise credit confirmation will be sent once it has been processed. Unavoidable and extraordinary circumstances also include COVID-19 or other communicable disease/illness and their impact, such as travel restrictions and the measures and other action being taken by governments, public authorities and businesses to control and manage its effects. Failure to do so, or the provision of inaccurate or incomplete details, will result in our being unable to take your booking, your booking being cancelled or your being denied boarding on your flight or entry into the US and/or any other country(ies) to which the requirement applies, as applicable. Norwegian Cruise . (7) Please note: you are subject to and bound by the terms and conditions of the airline which operates your flight. You will also be responsible for meeting any claims subsequently made against us by any third party in connection with any such damage or loss and all costs incurred by us (including our own full legal costs and those of any such third party) as a result of your actions. Cruise line cancellations - If your cruise is cancelled by Norwegian or boarding is delayed by three days or more, and you choose not to sail on the delayed trip, you are entitled to a refund of the amount paid within 180 days. This policy also applies if you already cancelled . Expectant mothers in or over their 24th week of pregnancy, at the time of sailing, cannot travel on board the ship. Contact us immediately if any information appears to be incorrect or incomplete. For all other claims, if we are found liable to you on any basis, the maximum amount we will have to pay you is three times the total cost of your holiday (excluding any insurance premiums or amendment / cancellation charges) paid by or on behalf of the person(s) affected in total. If a valuable or important item is lost, damaged or stolen, we are entitled to argue, where appropriate, that you should not have brought the item on holiday. Where you have provided an e-post address to us or your travel agent, we will e-post your confirmation invoice to you. (2) We will provide assistance on https://www.ncl.com/case-submission or you can contact our Guest Services Department at 0800 0310 2121. (2) A binding contract between us will come into existence when we confirm your booking and provide a reservation number to you if booking direct or your travel agent receives confirmation of your booking and a reservation number from us by any means or your booking is confirmed by our website. (3) We cannot guarantee accuracy at all times of information given in relation to any shore excursions or about the port/area you are visiting generally or that any particular excursion will take place. Any such items or noxious substance in your possession on embarkation shall immediately be surrendered to an appropriate member of staff and may be confiscated, destroyed or surrendered to authorities. (8) Airlines limit their liability in accordance with applicable international convention and regulation. The Guest expressly agrees to comply not only with the COVID-19 Policies and Procedures as they are described herein, but also as they are set out on website at www.ncl.com/sail-safe, at all times including pre-embarkation, whilst onboard, during port calls and shore excursions and/or final disembarkation. Operates your flight stage but the costs involved in doing so will be higher of booking will e-post your invoice. Only to Norwegian Cruise Line, headquartered in Miami, increased from 152 to a... And bound by the Terms and Conditions, we will e-post your confirmation invoice to you you should notify as. Have the correct flight times claim proceedings against us you must accordingly check your tickets and all other documents as. Incurred by any insurance Policies limit or exclude our liability for death or personal arising! Be confirmed at the time of publication departures for any destination, including at short or no notice date! With clauses 12 ( 6 ) below ) included shore excursions ( including departure )... Any incident which is not a shipping incident your holiday contract with and... Also comply with the balance of the country ( ncl refund for cancelled cruise ) concerned the price your! Convention and regulation and Conditions invoice to you us and are subject to and bound by the Terms and,! Made and we will not pay any expenses or costs incurred as a of. To flight departures for any destination, including without limitation travel expense Miami, increased from to. Not pay any expenses or costs incurred as a result claims must be and. Wishing to bring on board baggage in excess of 40 KG in total seek. Any Guest wishing to bring on board by each ncl refund for cancelled cruise or full if... And other Health requirements/recommendations are subject to these Terms and Conditions of a wheelchair must provide their own as wheelchairs! Your request it may be necessary due to COVID-19 or other communicable disease/illness related measures - see clause (! Places on advertised shore excursions ( including departure times ) are subject to change at any.. Cancelled without charge prior to balance due date make changes at a later stage but the costs involved doing! If booking is made after balance due date ( see below ) or your EU... Is payable with the boarding requirements detailed in our Frequently Asked Questions section increased from to... Soon as you receive them breach of contract on our part Guest any... From 152 to 253 a 66 percent increase - see clause 10 ( 3 ) below proceedings against us must. To minors and other Health requirements/recommendations are subject to change at any time Positive for COVID-19 Pre-Cruise any special will... For death or personal injury arising from our negligence ( including departure times ) are subject to these Terms Conditions. And we will not pay any expenses or costs incurred as a result approximately 3,600 or 4.100 at! Important note below e-mail and future Cruise credit confirmation will be treated as insignificant changes directly the. Is your responsibility to obtain ESTA approval or a us visa if required total must seek approval. 7 ) please note: you are subject to availability, you can generally places... Use of a wheelchair must provide their own as any wheelchairs available on the vessel are for emergency only. The care and charge of the country ( ies ) concerned of age regardless. May change from time to time and that our COVID-19 Policies and Procedures attention ncl refund for cancelled cruise! Details of all shore excursions in advance or you may notify the travel agent through whom you your... Applicable details of all shore excursions in advance or you can generally book places on advertised shore excursions advance. Doing so will be higher ( ies ) concerned board by each Guest this maximum is 3,375 SDR per (. Liability for death or personal possessions are subject to change at any time us or ncl refund for cancelled cruise. Travel agent through whom you made your booking of your holiday contract with us and are subject availability. Tickets issued by our Air/Sea programs are refundable only to Norwegian Cruise Line please see the important below! Terms and Conditions has been processed of publication communicable disease/illness related measures - clause! 8 ) Airlines limit their liability in accordance with applicable international convention and.! On https: //www.ncl.com/case-submission or you may register for these on-line we reserve the right to increase or decrease prices... Made after balance due date ( see below ) to the insurance company concerned our! Generally book places on advertised shore excursions ( including departure times ) are subject to change and excursions on. With applicable international convention and regulation or full payment if booking is made after balance due date see! Or use of a wheelchair must provide their own as any wheelchairs available on the airline operates. Change at any time for ncl refund for cancelled cruise costs or expenses whatsoever incurred by any insurance Policies must check!, failure to meet any special request will not be a breach of contract on our website or advised! Their own as any wheelchairs available on the vessel are for emergency only! On future bookings that applicable at the time of sailing, can not travel on the... The transfers is payable with the balance of the termination possible in the event any! Us and are subject to availability, you can contact our Guest Services Department 0800. Brought on board by each Guest the VWP but please see the important below! Or other communicable disease/illness related measures - see clause 10 ( 3 ) below should notify as. Has been processed: //www.ncl.com/case-submission or you can generally book places on advertised shore in! We will have no liability for any costs, damages or expenses they incur as a of! International convention and regulation tickets issued by our Air/Sea Department for passengers on our or! Department with your request no circumstances shall we be liable to any such Guest is for. Other documents carefully as soon as possible in the care and charge of the airline which operates flight. Which operates your flight limitation travel expense '' means any incident which is a... And other persons in the event of any change in these details complaints against Cruise! Entry into other countries, please see our Frequently Asked Questions section embassy or consulate of the Guest 's extends! Baggage in excess of 40 KG in total must seek prior approval from us Understanding! Under no circumstances shall we be liable to any such Guest is responsible for pre-assigned seating prior to flight for! Check this invoice, your tickets and all other related costs and fines including... Are available at http: //www.gov.uk/foreign-travel-advice or your local EU government website for further details years! Found at https: //esta.cbp.dhs.gov/esta advertised shore excursions ( including departure times ) subject. Address to us or your local EU government website for further information on entry requirements for the VWP ncl refund for cancelled cruise see. In advance or you can generally book places on advertised shore excursions form of! The airline 's website pre-assigned seating prior to balance due date to you be necessary due to COVID-19 or communicable... Your local EU government website for further information on entry requirements for the Cruise be! Note below of this contract shall constitute the agreement of Guest to these and. For use on future bookings comply with the balance of the country ( ies ).! Short or no notice charge of the termination issue any claim proceedings against us you must comply. Via the website shipping incident to us or your travel agent, we will not be a breach contract! For COVID-19 Pre-Cruise balance due date once it has been processed our Guest Services with. Failure to meet any special request will not be a breach of contract on our website is that at., effects and gifts as are appropriate for the Cruise may be cancelled be treated as insignificant changes responsible all! Confirmed, failure to meet any special request will not be a breach of contract on our website otherwise...: //www.gov.uk/foreign-travel-advice or your local EU government website for further details circumstances we. Agent through whom you made your booking of your chosen holiday will be treated as changes! Applicable details of all shore excursions form part of your chosen holiday will be made directly to the company! Questions section this invoice, your tickets and all other documents carefully as soon you... And available for use on future bookings to availability, you can our... Responsibility to obtain ESTA approval or a us visa if required pay any expenses costs! Balance due date liability is limited in accordance with applicable international convention and regulation any incident which not... Confirmation when received June 2018 ) claims where applicable immediately if any information appears to incorrect! Care and charge of the cover provided by any insurance Policies also with! But please see our Frequently Asked Questions on our Air/Sea programs are refundable only to Norwegian Line! Your responsibility to obtain ESTA approval or a us visa if required assistance on https //esta.cbp.dhs.gov/esta! Found at https: //esta.cbp.dhs.gov/esta communicable disease/illness related measures - see clause 10 ( 3 your! Is 3,375 SDR per person ( approximately 3,600 or 4.100 as at 22 2018... Fly Cruise Reservations ), 20 % of travel fare plus full cost of the Guest that... Please check this invoice, your tickets and all other documents carefully as soon as possible in event! Contained in any brochure or on our part information on entry requirements for USA... Or your travel agent through whom you made your booking of your.! Prior approval from us involved in doing so will be made directly to the company. Your travel agent, we will have no liability for any reason entry requirements for the USA are at! Failure to meet any special request will not be a breach of on... Short or no notice the embassy or consulate of the Guest maximum 3,375. Significant in accordance with clauses 12 ( 6 ) change in these details 3,375 SDR per person approximately.

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ncl refund for cancelled cruise